Delivery information

WE PROVIDE INTERNATIONAL SHIPPING

ORDER PROCESSING

If your item is in stock, please allow 2-5 business days (excluding weekends and holidays) to ship out your order once payment is received and cleared. The order processing time is strictly how long it takes for us to prepare your order for shipment, NOT how long it will take for you to receive your shipment. The estimated time it takes for your order to arrive once shipped is listed down below, these times exclude the 2-5 business day period orders are spent in processing. Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time! Once shipped, you will be emailed with a tracking number to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.


WORLDWIDE SHIPPING 

We ship to all countries worldwide. 

Please note that these delivery time estimates are only estimates and are subject to delay depending on external factors. In most cases, orders will be sent within the estimated delivery time, though do note that these delivery times do not include the 2-5 business day period (excluding weekend and holidays) all orders go through before they are shipped. We appreciate your patience and cooperation as your order makes its way to its destination.

COUNTRY PROCESSING TIME STANDARD SHIPPING TIMES EXPRESS SHIPPING TIMES
Albania 1 ~ 3 business days 14 ~ 21 business days 3 ~ 6 business days
Algeria 1 ~ 3 business days 21 ~ 30 business days 3 ~ 6 business days
Argentina 1 ~ 3 business days 21 ~ 45 business days 3 ~ 6 business days
Armenia 1 ~ 3 business days 18 ~ 25 business days 3 ~ 6 business days
Australia 1 ~ 3 business days 08 ~ 15 business days 3 ~ 5 business days
Austria 1 ~ 3 business days 09 ~ 16 business days 3 ~ 5 business days
Azerbaijan 1 ~ 3 business days 17 ~ 30 business days 3 ~ 6 business days
Bahrain 1 ~ 3 business days Not available 4 ~ 7 business days
Bangladesh 1 ~ 3 business days Not available 4 ~ 7 business days
Belarus 1 ~ 3 business days 27 ~ 35 business days 3 ~ 6 business days
Belgium 1 ~ 3 business days 10 ~ 20 business days 3 ~ 5 business days
Bermuda 1 ~ 3 business days 25 ~ 40 business days 4 ~ 7 business days
Bhutan 1 ~ 3 business days 21 ~ 28 business days 3 ~ 6 business days
Bosnia and Herzegovina 1 ~ 3 business days 15 ~ 21 business days 3 ~ 6 business days
Botswana 1 ~ 3 business days 21 ~ 32 business days 3 ~ 6 business days
Brazil 1 ~ 3 business days 17 ~ 30 business days 5 ~ 8 business days
Brunei Darussalam 1 ~ 3 business days 19 ~ 30 business days 2 ~ 5 business days
Bulgaria 1 ~ 3 business days 14 ~ 25 business days 3 ~ 6 business days
Cambodia 1 ~ 3 business days 10 ~ 18 business days 2 ~ 4 business days
Canada 1 ~ 3 business days 08 ~ 17 business days 3 ~ 5 business days
Cape Verde 1 ~ 3 business days 34 ~ 42 business days 6 ~ 8 business days
Chile 1 ~ 3 business days 25 ~ 30 business days 3 ~ 6 business days
China 1 ~ 3 business days 09 ~ 21 business days 2 ~ 4 business days
Costa Rica 1 ~ 3 business days 20 ~ 31 business days 3 ~ 6 business days
Croatia 1 ~ 3 business days 10 ~ 18 business days 3 ~ 6 business days
Cuba 1 ~ 3 business days 25 ~ 30 business days 4 ~ 6 business days
Cyprus 1 ~ 3 business days 11 ~ 25 business days 4 ~ 6 business days
Czech Republic 1 ~ 3 business days 13 ~ 20 business days 4 ~ 6 business days
Denmark 1 ~ 3 business days 10 ~ 20 business days 3 ~ 5 business days
Djibouti 1 ~ 3 business days 25 ~ 33 business days 5 ~ 7 business days
Dominican Republic 1 ~ 3 business days 21 ~ 30 business days 4 ~ 6 business days
Ecuador 1 ~ 3 business days 23 ~ 30 business days 4 ~ 6 business days
Egypt 1 ~ 3 business days Not available 4 ~ 7 business days
Eritrea 1 ~ 3 business days 28 ~ 39 business days 5 ~ 7 business days
Estonia 1 ~ 3 business days 10 ~ 20 business days 3 ~ 6 business days
Ethiopia 1 ~ 3 business days 22 ~ 30 business days 4 ~ 6 business days
Fiji 1 ~ 3 business days 14 ~ 21 business days 4 ~ 6 business days
Finland 1 ~ 3 business days 09 ~ 17 business days 3 ~ 6 business days
France 1 ~ 3 business days 08 ~ 15 business days 3 ~ 5 business days
Georgia 1 ~ 3 business days 17 ~ 30 business days Not available
Germany 1 ~ 3 business days 08 ~ 17 business days 3 ~ 5 business days
Ghana 1 ~ 3 business days Not available 4 ~ 7 business days
Greece 1 ~ 3 business days 17 ~ 27 business days 3 ~ 5 business days
Hong Kong 1 ~ 3 business days 10 ~ 16 business days 3 ~ 4 business days
Hungary 1 ~ 3 business days 10 ~ 17 business days 3 ~ 5 business days
Iceland 1 ~ 3 business days 14 ~ 21 business days 3 ~ 6 business days
India 1 ~ 3 business days 10 ~ 25 business days 3 ~ 5 business days
Indonesia 1 ~ 3 business days 12 ~ 20 business days 2 ~ 4 business days
Iran 1 ~ 3 business days 11 ~ 18 business days 3 ~ 6 business days
Ireland, Republic of 1 ~ 3 business days 15 ~ 25 business days 3 ~ 5 business days
Israel 1 ~ 3 business days 14 ~ 21 business days 3 ~ 5 business days
Italy 1 ~ 3 business days 12 ~ 23 business days Not available
Japan 1 ~ 3 business days 07 ~ 15 business days 2 ~ 4 business days
Jordan 1 ~ 3 business days Not available 4 ~ 10 business days
Kazakhstan 1 ~ 3 business days 28 ~ 35 business days 4 ~ 6 business days
Kenya 1 ~ 3 business days 28 ~ 35 business days 4 ~ 6 business days
Kuwait 1 ~ 3 business days Not available 4 ~ 7 business days
Laos 1 ~ 3 business days 09 ~ 20 business days 2 ~ 4 business days
Latvia 1 ~ 3 business days 09 ~ 21 business days 4 ~ 6 business days
Lebanon 1 ~ 3 business days 25 ~ 35 business days 4 ~ 6 business days
Lesotho 1 ~ 3 business days 26 ~ 40 business days 6 ~ 10 business days
Lithuania 1 ~ 3 business days 12 ~ 25 business days 4 ~ 7 business days
Luxembourg 1 ~ 3 business days 09 ~ 17 business days 3 ~ 5 business days
Macao 1 ~ 3 business days 08 ~ 15 business days 2 ~ 4 business days
Macedonia 1 ~ 3 business days 12 ~ 21 business days 3 ~ 6 business days
Malaysia 1 ~ 3 business days 09 ~ 18 business days 2 ~ 4 business days
Maldives 1 ~ 3 business days 11 ~ 27 business days 4 ~ 6 business days
Malta 1 ~ 3 business days 18 ~ 30 business days 4 ~ 6 business days
Mauritius 1 ~ 3 business days Not available 4 ~ 10 business days
Mexico 1 ~ 3 business days 17 ~ 30 business days 3 ~ 5 business days
Moldova, Republic of 1 ~ 3 business days 17 ~ 25 business days Not available
Mongolia 1 ~ 3 business days 11 ~ 20 business days 2 ~ 5 business days
Morocco 1 ~ 3 business days Not available 4 ~ 6 business days
Mozambique 1 ~ 3 business days 28 ~ 37 business days 3 ~ 6 business days
Myanmar 1 ~ 3 business days 08 ~ 18 business days 2 ~ 4 business days
Nepal 1 ~ 3 business days 12 ~ 21 business days 4 ~ 6 business days
Netherlands 1 ~ 3 business days 08 ~ 17 business days 3 ~ 5 business days
Netherlands Antilles 1 ~ 3 business days 17 ~ 35 business days 4 ~ 6 business days
New Zealand 1 ~ 3 business days 11 ~ 25 business days 3 ~ 5 business days
Nigeria 1 ~ 3 business days 15 ~ 27 business days 4 ~ 10 business days
Norway 1 ~ 3 business days 10 ~ 18 business days 3 ~ 5 business days
Oman 1 ~ 3 business days 15 ~ 25 business days 4 ~ 6 business days
Pakistan 1 ~ 3 business days Not available 4 ~ 6 business days
Panama 1 ~ 3 business days 21 ~ 35 business days 3 ~ 5 business days
Papua New Guinea 1 ~ 3 business days 17 ~ 25 business days Not available
Peru 1 ~ 3 business days 23 ~ 37 business days 3 ~ 6 business days
Philippines 1 ~ 3 business days 10 ~ 18 business days 2 ~ 4 business days
Poland 1 ~ 3 business days 10 ~ 22 business days 3 ~ 5 business days
Portugal 1 ~ 3 business days 11 ~ 25 business days 3 ~ 5 business days
Qatar 1 ~ 3 business days Not available 4 ~ 7 business days
Romania 1 ~ 3 business days 10 ~ 20 business days 3 ~ 6 business days
Russian Federation 1 ~ 3 business days 12 ~ 28 business days 5 ~ 10 business days
Rwanda 1 ~ 3 business days 32 ~ 45 business days 3 ~ 6 business days
San Marino 1 ~ 3 business days 11 ~ 21 business days 3 ~ 6 business days
Saudi Arabia 1 ~ 3 business days 18 ~ 30 business days 4 ~ 7 business days
Serbia 1 ~ 3 business days 18 ~ 30 business days 4 ~ 7 business days
Singapore 1 ~ 3 business days 09 ~ 17 business days 3 ~ 5 business days
Slovakia 1 ~ 3 business days 14 ~ 29 business days 3 ~ 6 business days
Slovenia 1 ~ 3 business days 14 ~ 29 business days 3 ~ 6 business days
South Africa 1 ~ 3 business days Not available 4 ~ 7 business days
Spain 1 ~ 3 business days 11 ~ 20 business days 4 ~ 6 business days
Sri Lanka 1 ~ 3 business days Not available 3 ~ 5 business days
Sweden 1 ~ 3 business days 10 ~ 20 business days 3 ~ 5 business days
Switzerland 1 ~ 3 business days 08 ~ 20 business days 3 ~ 5 business days
Taiwan 1 ~ 3 business days 08 ~ 15 business days 2 ~ 4 business days
Tanzania, United Republic of 1 ~ 3 business days 25 ~ 35 business days 3 ~ 6 business days
Thailand 1 ~ 3 business days 08 ~ 15 business days 2 ~ 4 business days
Tunisia 1 ~ 3 business days Not available 4 ~ 6 business days
Turkey 1 ~ 3 business days 14 ~ 29 business days 3 ~ 6 business days
Ukraine 1 ~ 3 business days 30 ~ 51 business days 3 ~ 6 business days
United Arab Emirates 1 ~ 3 business days 12 ~ 29 business days 3 ~ 7 business days
United Kingdom (GB) 1 ~ 3 business days 10 ~ 18 business days 4 ~ 6 business days
United States 1 ~ 3 business days 10 ~ 16 business days 3 ~ 5 business days
Uzbekistan 1 ~ 3 business days 25 ~ 45 business days 3 ~ 6 business days
Vietnam 1 ~ 3 business days 09 ~ 18 business days 2 ~ 4 business days
Zambia 1 ~ 3 business days 25 ~ 35 business days 3 ~ 6 business days

Shipping cost - 25-35$ USD or FREE*

*PROMO (limted time offer)

Transit time listed above does not include 7-10 business days processing time (excluding Saturdays, Sundays, and Holidays). 

TAXES & DUTIES

By working closely with our suppliers, chances of paying for import duties and fees are extremely small. 

Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case, the fees are paid to the local carrier. ASTREZO does not collect fees and has no control over what local governments charge.

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@astrezo.com and we will do our best to resolve the error(s) made. Although, please note the purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We are not held responsible for goods delivered to a wrong or invalid address. Any delivery date or time specified by us is a best estimate only and ASTREZO will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, ASTREZO does not take responsibility for loss or damaged items during transit. In the unlikely event, your order is not received within the expected delivery timeframe.

7-10 business day period orders are spent in processing. Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time! Once shipped, you will be emailed with a tracking number to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at info@astrezo.com as soon as possible if you'd like to cancel an order that you have just made.

CUSTOM / DUTY FEES

Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. 

In order to ensure you receive your order tax less or free upon import, we can declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you Complete order.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

TRACK YOUR ORDER

To track your order, please log on to: http://www.17track.net and insert the tracking number provided. For US orders, you may also log onto www.usps.com and enter the tracking number provided. 

*Please note that the tracking system does not update during the transit period between countries, but it will update again once it’s in your country. We are not responsible for items that are lost in the mailing system. All items are shipped out via a trackable method. On the very rare occasion an item is not delivered within 30 business days after it has been shipped, we will reship a new piece via the same delivery method.

Any claims on the expiration of 45 business days after the shipment will not be accepted and the order is considered fulfilled.