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FAQ

HOW DO I MAKE A PURCHASE?

We are currently accepting payments via PayPal or all credit/debit cards!

  1. Click on an item to view all available details.
  2. Select which details you would like and click “Add to Cart”. This will take you to your shopping cart summary where you can choose to continue browsing or make your payment for the piece(s) chosen. Repeat the first two steps if you wish to add more items to your shopping cart.
  3. Click on “Next” once you’ve finalised your order. Confirm your mailing address and, please, remember to include your phone number so that we can put it on the delivery information just in case you’re not home. This way your postal carrier will be able to contact you.
  4. Pay via PayPal or credit/debit card and voila, you’re done!

IS YOUR WEBSITE SAFE OR IS THIS A SCAM? WHY SHOULD I TRUST YOU?

Please rest assured that this is a legitimate website. We are still young, having started in October 2015, but we’re working on getting ourselves better connected with the world wide web. In the meantime, feel free to email us anytime or look us up on Instagram at @astrezo

In regards to payment issues, we use 2checkout (2Checkout.com) and PayPal (www.paypal.com), the #1 trusted online payment system. All our transactions go through payment and we do not have access to any of your credit card information whatsoever.

QUALITY: YOU HAVE SUCH LOW PRICES, BUT WHAT ABOUT THE QUALITY?

Yes, we do have very low prices. We keep quality at a high level thanks to competent management and our streamlined delivery system.

HOW MUCH IS IT TO SHIP TO MY COUNTRY?

Shipping is calculated at checkout! The prices of the items include tax&fees and there are no additional costs when you pay!

WHY DOES SHIPPING TAKE 1-4 WEEKS? CAN I EXPEDITE MY ORDER?

Depending on your country, shipping may take anywhere from 1 to 4 weeks. However, we prefer to give a range of 7-25 business days in case of unexpected delays. Please note that packages to South Africa, South America, and the Middle East tend to take about a month or so longer than orders going to the US or UK. All orders come with a tracking number and delivery confirmation. 

That being said, if you feel anxious at any time during the shipping process, feel free to email us and we’ll be glad to track the package for you and relay your concerns.

I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?

For each order, items are usually shipped within one-five business days. It usually takes less, but we just want to be safe. We highly recommend creating an account with us so you can keep track of your order’s movements. Also, please note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 2-3 business days. To keep it simple, think of your order processing time as about 1 week and you won’t be disappointed. :)

I HAVE PLACED AN ORDER, HOW DO I TRACK IT?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

INCORRECT ADDRESSES AND PACKAGES RETURNED TO SENDER

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at info@astrezo.com and we will do our best to resolve the error(s) made. Although, please note the purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We are not held responsible for goods delivered to a wrong or invalid address. Any delivery date or time specified by us is a best estimate only and ASTREZO will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Once shipped, ASTREZO does not take responsibility for loss or damaged items during transit. In the unlikely event, your order is not received within the expected delivery timeframe.

1-5 business day period orders are spent in processing. Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time! Once shipped, you will be emailed with a tracking number to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

YOUR PRICES ARE IN USD, HOW DO I CONVERT TO MY LOCAL CURRENCY?

When you make a payment, 2Checkout or PayPal will cover the amount into your local currency. Alternatively, you may also do a currency conversion at: xe.com/ucc.

WHAT IF I FIND A DEFECTIVE ITEM OR AM NOT SATISFIED WITH THE QUALITY?

Before shipping, we give all the goods a mandatory check for defects. If it so happens that your item comes defective, please let us know within a day of receipt at astrezoshop@gmail.com.

We will unfortunately be unable to allow returns/exchanges if contacted a week after receipt.

We’re a small business and we keep all unsold products - so we hope you understand

CANCELING AN ORDER

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at info@astrezo.com as soon as possible if you'd like to cancel an order that you have just made.

CUSTOM / DUTY FEES

Custom fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, custom agents may delay delivery of some packages. 

In order to ensure you receive your order tax less or free upon import, we can declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you Complete order.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons: Certain items may be on backorder / Weight restrictions for regular shipping imposed by the post office / Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)