Here at ASTREZO we do everything possible so that you are satisfied with your purchase. That’s why we offer returns on all orders within 7 days from the date of receipt the order.
Step 1: Make sure the item is unused with the original tags still attached. Items without original packaging are non-refundable.
Step 2: Send an email to firstname.lastname@example.org with the order number, item title and reason for return for our reference.
Step 3: Send the item in the original package via your desired shipping carrier
Once the package is delivered to us, you will receive the amount to the same credit card/PayPal account that you used to make the purchase. Please allow 3-5 business days for us to accept your return and make the refund. The funds will be displayed in your bank account within 3-4 business days or sooner after we make the refund.
Please refer to the following return policies:
Please note we only allow a one-time exchange/returns for orders.
Items with 20% discount or more are non-refundable.
All costs for return shipment are at the expense of the buyer.
Refund for goods that are in transit is not possible.
We highly recommend returns/exchanges be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.
Store Hours: Due to Time Deference some orders need 48 hours to be processed.