Here at ASTREZO we do everything possible so that you are satisfied with your purchase. That’s why we offer returns on all orders within 7 days from the date of receipt the order.
Step 1: Make sure the item is unused with the original tags still attached.
Step 2: Send an email to firstname.lastname@example.org with the order number, item title and reason for return for our reference.
Step 3: Send the item in the original package via your desired shipping carrier
Once the package is delivered to us, you will receive the amount to the same credit card/PayPal account that you used to make the purchase. Please allow 3-5 business days for us to accept your return and make the refund. The funds will be displayed in your bank account within 3-4 business days or sooner after we make the refund.
Problem with the products received:
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
Out of stock:
Some items may out of stock or there may be insufficient products to complete the order during the order processing stage. Our customer service staff will contact you and provide you with a status update. Customers are eligible to ask for a partial Refund (covering some of the item cost and the shipping fee) in the event of not receiving email notification.
To reduce the possibility of disputes, please take clear photographs of the items while placed on the ground and place a ruler or measuring tape to measure out the differently sized part. The photos should then be submitted to the after sales team. We will provide a reply to your problems as soon as possible. Normally it will take 2-3 business days. Please note the following RMA criteria relating to size differences: Custom made item: Deviation from the original size by over 2CM; Not custom made item: Deviation from the original size by over 3CM. Please ship the package to the address provided by the our sales team. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
Missing items, wrong items or package sent:
A PARTIAL refund is offered for missing or wrongly shipped items.
We will provide a reshipping service in the event of missing or wrongly shipped accessories, a PARTIAL refund on the item fare is offered in the event of accessories being unavailable for reshipping.
Please be sure to open the parcel and check the contents before signing for the package
Please refer to the following return policies
Please note we only allow a one-time exchange/returns for orders.
All costs for return shipment are at the expense of the buyer.
We highly recommend returns/exchanges be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.
Store Hours: Due to Time Deference some orders need 48 hours to be processed.