Solanos

SHIPPING & RETURNS

WE OFFER

Dear customers! Due to the coronavirus (Covid-19) and the fact that our warehouses are partially located in Europe and Asia, and the government is taking enhanced security measures, there may be delays in the delivery of some orders (up to 1 week). Unfortunately, this happens for reasons beyond our control. We ask you to understand this. You can always contact us for more details.

*Bussines days (excluding weekends)

Time listed above does not include 1-3 business days processing time (excluding Saturdays, Sundays, and Holidays). 

ORDER PROCESSING & TRACKING

If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays. Once your tracking number is available you will be immediately notified by email.

It's your responsibility to arrange collection of the parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection. We does not take responsibility for orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will not be granted for orders returned due to non-collection.

RETURNS & EXCHANGES

Our returns guarantee entitles you to return the product for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 7 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with. The costs incurred for returning an item are at customers' own costs.

If you return an order, always keep your tracking number and receipts so you have proof of shipment. 

When returning goods, make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. Any import taxes will be deducted from the refund. For any further steps in this process please contact us at astrezoshop@gmail.com with your order number and the product you would like to return.

If you haven't received tracking number or it doesn't work, no worries. Contact us  and we'll solve it!